Terms & Conditions PG Soft Malaysia — Complete Platform User Guide

To register and use the PG Soft platform, you must meet all of the following eligibility requirements. PG Soft reserves the right to reject any registration application or close any account that does not meet these requirements at any time.

• You must be aged at least 21 years of age on the date of registration.
• You must be an individual who is resident in or located in Malaysia at the time of using the platform.
• Each individual is permitted to register only one (1) account only. Registering duplicate accounts using the same or different information is strictly prohibited.
• You must register using accurate and truthful personal information, including your full name, phone number, and a valid email address.
• You are solely responsible for ensuring that the bank account or e-wallet registered is in your own name.
• PG Soft reserves the right to request identity verification documents, such as a copy of your ID card or passport, at any time.

PG Soft supports a wide range of local Malaysian payment methods for players' convenience. All deposits and withdrawals are subject to the following limits and conditions:

The payment methods accepted by PG Soft Malaysia are as follows: Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, FPX (Maybank2u, CIMB Clicks, RHB Now, Hong Leong Connect and other major banks). All transactions must be conducted in Malaysian Ringgit (RM / MYR).

• Successful deposits will be credited to your account within 5 minutes. If you encounter any issues, please contact customer support with proof of your transaction.
• Approved withdrawal requests cannot be cancelled once they have been processed.
• PG Soft does not charge any fees for deposits or withdrawals. However, your financial service provider may apply their own charges.
• Withdrawals are only processed to the payment method same as the deposit method or a verified bank account in your name.

PG Soft offers a variety of bonuses and promotions to Malaysian players from time to time. All bonus offers are subject to wagering (rollover) requirements and specific conditions stated in each respective offer.

• The welcome bonus can only be claimed once only by each new player.
• The wagering requirement for bonuses is typically between 5x to 20x bonus amount varies depending on the offer type. Exact conditions are stated on the respective promotions page.
• VIP cashback bonus is calculated based on net losses (total deposits minus total withdrawals) within the specified period.
• Bonuses are non-transferable between accounts and hold no cash value until wagering requirements have been fully met.
• PG Soft reserves the right to void any bonus or promotion found to have been abused, including hedge betting intended to satisfy rollover requirements without taking genuine risk.
• VIP tiers (Bronze, Silver, Gold, Diamond, Elite) are reviewed every three (3) months based on deposit and wagering activity during that period.

The PG Soft platform offers a wide range of game categories including Live Casino (baccarat, blackjack, roulette), Sports Betting (Malaysia Super League, EPL, badminton), e-sports (Mobile Legends, PUBG Mobile), and card games. Each category is subject to its own specific rules.

• All game outcomes are final. PG Soft will not alter or void the outcome of any completed game except in cases of clear and demonstrable technical error.
• In the event of a technical disruption during a Live Casino game, PG Soft will rely on system records to determine a fair outcome. Where records are insufficient, the wager will be fully refunded to the player.
• For Sports Betting, the stake limits per match are subject to PG Soft's policies, which may vary depending on the sport, league, and significance of the match.
• Bets placed at odds that differ significantly from the current market due to a system error are void and stakes will be refunded.
• PG Soft reserves the right to suspend or void any sports match or e-sports event where fraud or manipulation is suspected.

To ensure a fair and safe gaming experience for all players in Malaysia, PG Soft strictly prohibits the following activities:

• Use of bots or automated software: The use of any bots, scripts, automated software, or third-party tools to play or place bets is strictly prohibited.
• Unauthorised collusion: Any form of collusion between players to manipulate game outcomes or exploit the system is grounds for immediate account closure.
• Money laundering: The PG Soft platform must not be used for any money laundering or illicit financing activities. We cooperate fully with the relevant authorities if evidence of such activity is found.
• Violence and threats: Any form of threats, violence, or abusive language directed at PG Soft staff or other players is strictly prohibited.
• Bug exploitation: Players who discover any bugs or system vulnerabilities are required to report them to PG Soft. Any attempt to exploit such bugs for personal gain will result in the forfeiture of all associated winnings.
• Bonus abuse: Registering multiple accounts to claim bonuses repeatedly, using bonuses from multiple accounts on the same wager (bonus abuse), or any other means of exploiting the bonus system is strictly prohibited.

Players may request the closure of their account at any time by contacting the PG Soft support team. PG Soft also reserves the right to close or suspend any account under certain circumstances.

• Voluntary closure by the player: Contact customer support via live chat or email. Any eligible balance will be refunded within 3–5 business days following identity verification.
• Closure upon responsible gaming request: Players may request self-exclusion for 30 days, 90 days, 180 days, or permanently. We encourage any player who feels they are losing control of their gaming habits to make use of this option.
• Suspension by PG Soft: PG Soft reserves the right to temporarily suspend an account for investigation purposes if suspicious activity is detected, without being required to provide detailed explanations.
• Permanent closure by PG Soft: Serious violations of the terms and conditions will result in permanent account closure. Any legitimate balance (unrelated to the activity in breach) will be returned following an investigation.

PG Soft takes the protection of our players' personal data seriously and operates in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA 2010). By registering an account with PG Soft, you consent to the collection and processing of your personal data as described in our Privacy Policy.

• The personal data you provide — including your name, phone number, email address, and financial information — will be used solely for identity verification, transaction processing, and service delivery.
• PG Soft will not sell or share your personal data with unrelated third parties without your written consent, except where required by law.
• You have the right to access, correct, or request the deletion of your personal data by contacting us at support@pgsoft-vip.net.

PG Soft reserves the right to amend, update, or replace any part of these terms and conditions at any time. Changes take effect immediately upon publication on the PG Soft website.

• For material or significant changes, PG Soft will notify players via email or in-platform notification at least 7 days before the change takes effect.
• Continued use of the PG Soft platform after any amendments take effect will be deemed as acceptance and agreement your acceptance of the amended terms.
• If you do not agree with any changes, you have the right to close your account before the changes take effect.
• It is your responsibility to review this terms and conditions page periodically to ensure you are always aware of the latest terms.

The PG Soft platform is provided on an "as is" and "as available" basis. While we strive to ensure a smooth and uninterrupted experience, PG Soft cannot guarantee that the platform will operate free of interruptions, delays, or technical errors at all times.

• PG Soft shall not be held liable for any losses arising from technical disruptions, cyberattacks, user-side internet connection failures, or natural disasters beyond our control.
• PG Soft is not liable for any losses arising from betting decisions made by players. All bets are placed entirely at the player's own risk.
• PG Soft makes no guarantee that players will profit from playing on our platform. Gaming involves inherent risk and the possibility of financial loss.

These terms and conditions are governed by and construed in accordance with the laws of Malaysia. Any disputes arising from the use of the PG Soft platform shall first be resolved through mutual negotiation between both parties.

• If negotiation is unsuccessful, the dispute will be referred to mutually agreed arbitration before any formal legal action is taken.
• Players accessing the PG Soft platform from Malaysia are solely responsible for ensuring their use of the platform complies with all applicable local laws.
• The official language for these terms and conditions is Bahasa Melayu. In the event of any discrepancy between a translated version and the original Bahasa Melayu version, the Bahasa Melayu version shall prevail.